Lewis stated, “Part of why we moved both office and park operations into my department was to create some cohesion for all of the different employees that we knew that we would be hiring. In general, Little Island wanted to improve unity across the organization in any way possible. We’ve drastically increased the number of tools that we’re using,” said Kathryn Lewis, Park and Facility Operations Manager at Little Island. “As we’ve grown, we’ve increased our need to add users to tools and to add cross-departmental collaboration to those tools. The primary issue Little Island faced was scaling securely while improving processes along the way, meaning they needed an efficient way to onboard and offboard, control access to a variety of resources, and improve employee productivity as well as the overall digital user experience. Little Island and its managed service provider (MSP) Macktez work closely together to maintain and improve processes and functions across the organization.
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